2. Get in touch with clients - find out how they are doing / assess the COVID-19 impact on them:

  • Establish a risk assessment for each client and policy on terms/collections.

  • Know what terms, discounts, revenue deferrals you are willing to extend to each customer/customer group.

  • Actively manage receivables - get clear promises from clients as you can.

  • Look for new opportunities to serve your clients differently - listen for their pain points and adjust.